Terms and Conditions for Edgware Cleaner Services
These Terms and Conditions set out the basis on which Edgware Cleaner provides domestic and commercial cleaning services in the United Kingdom. By making a booking, confirming a quotation, or allowing access to the property, the customer agrees to be bound by these terms. Please read them carefully before arranging any cleaning service, as they explain the booking process, payment rules, cancellation rights, liability limits, waste handling obligations, and the legal framework that applies to our services.
Throughout these terms, references to “we”, “us”, and “our” mean Edgware Cleaner, while “you” and “the customer” mean the person, business, or organisation booking the service. These terms apply to all standard and specialist cleaning work, including one-off visits, repeat appointments, end-of-tenancy work, deep cleaning, after-builders cleaning, and other related services that may be offered from time to time.
The wording below is intended to be clear and practical. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. No waiver of any right or remedy by us will be treated as a continuing waiver unless agreed in writing. These terms are designed to support a smooth service experience while protecting both parties in a fair and reasonable way.
Bookings may be made by telephone, email, online form, or any other channel we make available. A booking is not confirmed until we have reviewed the request, provided a quotation or estimate where necessary, and confirmed acceptance. We may ask for details such as the property type, number of rooms, access conditions, preferred dates, cleaning requirements, and any special instructions. This information helps us allocate the right team, equipment, and time for the job.
When you request an Edgware cleaner appointment, you must ensure that all information supplied is accurate and complete. If the actual condition of the property, the size of the area, the level of soiling, or any access issue differs from what was described at the time of booking, we may revise the price, modify the service scope, or, where necessary, decline to proceed until the matter is agreed. Any quotation may be based on the information provided and may be subject to change if circumstances differ materially on arrival.
The customer must ensure that the person making the booking has authority to do so and to accept these terms. If the booking is made on behalf of a landlord, letting agent, company, or managing agent, that person confirms they have the required authority. For repeat or scheduled cleaning services, we may reserve the right to change the timing or staffing of visits in order to manage operational requirements, provided we act reasonably.
Payment terms depend on the type of service and may include advance payment, payment on completion, or periodic invoicing for approved business accounts. Unless we agree otherwise in writing, all invoices are due in full on the date stated. Prices are normally quoted exclusive of additional charges arising from unforeseen work, excess waste disposal, parking costs, congestion-related charges, key collection fees, specialist chemicals, or extra labour required because of access problems or inaccurate booking information.
We may request a deposit to secure a booking, particularly for larger projects, peak periods, or recurring appointments. If a deposit is required, the booking will not be fully confirmed until the deposit has been received. Deposits may be non-refundable in certain circumstances, especially where resources have already been committed or where a cancellation occurs within the notice period set out below. Any such condition will be communicated at the time of booking wherever possible.
If payment is not made by the due date, we may suspend future work, withhold reports or completion confirmations, and charge reasonable costs associated with recovery of the debt, to the extent permitted by law. Late payments may also incur interest under the Late Payment of Commercial Debts (Interest) Act 1998 where that legislation applies, or statutory interest and costs in other applicable circumstances. Payment disputes should be raised promptly and in good faith. You must not deduct sums unless we have agreed them in writing or you have a legal right to do so.
Cancellations and rescheduling must be made as early as possible. If you need to cancel or change a confirmed appointment, please give us reasonable notice so that we can adjust our schedule and minimise wasted preparation. Where less than the agreed notice period is provided, we may charge a cancellation fee reflecting lost time, travel, staffing, and preparation costs. The exact fee may depend on the type of service, the appointment length, and how much work has already been arranged.
If you fail to provide access at the agreed time, if the property is unavailable, or if the service cannot proceed because of unsafe conditions, incorrect information, or the absence of required keys or instructions, this may be treated as a late cancellation or wasted visit. In such cases, we may charge the full or partial appointment fee. We are not responsible for delays caused by circumstances beyond our control, including severe weather, traffic disruption, emergency incidents, or other events that make attendance impracticable, though we will make reasonable efforts to rearrange the appointment.
We may also cancel or reschedule a booking if we believe it would be unsafe, unlawful, or impractical to carry out the service as planned. This may occur where there is a risk to staff welfare, a hazard in the property, a failure to disclose specialist cleaning needs, or a conflict with applicable regulations. If we cancel for reasons within our control and payment has already been made for work not performed, we will offer a refund or rescheduled appointment as appropriate. Nothing in these terms limits any mandatory consumer rights that cannot be excluded by law.
Our liability is limited to losses directly caused by our negligence, breach of contract, or failure to perform the service with reasonable care and skill. We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to those legal limits, we are not responsible for indirect, consequential, or economic losses such as loss of profit, loss of business, or loss of opportunity.
Before work begins, you should remove or secure items of value, fragile belongings, cash, documents, jewellery, and any objects that may be damaged by standard cleaning methods. We are not liable for damage caused by items that were already defective, poorly fixed, unsuitable for cleaning, or left in a vulnerable position, unless the damage was directly caused by our negligence. We are also not liable for pre-existing marks, wear and tear, deterioration, hidden defects, or faults that become visible after dirt has been removed.
Where a claim is made, you must notify us within a reasonable time and allow us an opportunity to inspect the issue or review relevant evidence. If we accept responsibility, our remedy may include re-performing the service, repairing the damage where practical, or paying a reasonable amount up to the value of the affected service, subject always to any legal rights that apply. We are not responsible for losses resulting from inaccurate instructions, failure to disclose risks, or the customer’s own acts or omissions.
Customers must comply with all relevant waste regulations and ensure that any waste generated during the service is handled lawfully. Cleaning waste, packaging, disposable cloths, residues, and similar materials will only be removed or disposed of by us if this has been agreed in advance and if doing so is lawful and practical. We do not operate as a general waste carrier unless specifically agreed, and we reserve the right to refuse removal of hazardous, clinical, bulky, or regulated waste.
You must notify us in advance of any hazardous materials, sharps, bodily fluids, asbestos risk, mould contamination requiring specialist treatment, chemicals, or other substances that require special handling. Where such materials are discovered unexpectedly, we may stop the service and request further instructions or specialist assistance. The customer is responsible for ensuring that waste is segregated and stored appropriately before our arrival if required by law or by the nature of the premises. Any unlawful request to dispose of regulated waste will be refused.
We will take reasonable care to follow environmental and disposal rules applicable to the service being provided, but we rely on the customer to disclose all relevant information about the premises and contents. If we incur additional costs because waste has not been disclosed correctly, because a property contains contaminated materials, or because legal disposal obligations require specialist handling, those costs may be charged to the customer. By booking an Edgware cleaning service, you confirm that you understand and will cooperate with all reasonable waste-related instructions.
Any property access arrangements, keys, alarms, codes, or entry instructions supplied to us must be accurate and lawful. You remain responsible for the security of the property, unless damage or loss is caused directly by our negligence. Where keys are held by us for recurring services, they will be managed with reasonable care, and access details will be used only for the agreed service purposes. We may refuse to hold keys or access devices where doing so would create an undue risk.
It is your responsibility to ensure that the work area is reasonably safe, that utilities such as electricity and water are available where needed, and that pets, children, and vulnerable persons are protected from hazards during the service. If a service requires the use of specialist products or equipment, you should advise us of any known allergies, sensitivities, surface restrictions, or manufacturer requirements. We may decline to use products requested by the customer if we reasonably believe they may damage surfaces, void warranties, or create an unsafe condition.
Where our team is asked to move furniture, appliances, or other heavy items, this will only be done if it is safe and reasonable to do so. We are not obliged to move items that are too heavy, unstable, valuable, connected to services, or likely to cause damage. Any lifting or relocation is done at the customer’s risk unless damage is caused by our failure to act with reasonable care. If the service requires specialist equipment beyond standard cleaning tools, we may revise the quotation or recommend a different service scope.
All intellectual property in our service descriptions, quotations, procedures, and written materials remains our property or that of our licensors. You may use those materials only for the purpose for which they were supplied. Nothing in these terms transfers ownership of any branded content, process documents, or working methods. Any personal data we hold will be handled in accordance with applicable UK data protection law and our privacy arrangements, if separately provided.
We may assign or subcontract parts of the service to suitably qualified third parties, provided this does not materially reduce the standard of service promised. If we do so, we remain responsible for the overall performance of the contract, subject to these terms and the law. You may not assign your rights or obligations under the booking without our prior written consent. Any variation to these terms must be confirmed in writing by an authorised representative of ours.
These terms, together with the booking confirmation and any written quotation, form the entire agreement between the parties for the services supplied. No statement made before booking will override these terms unless expressly agreed in writing. If a court or competent authority finds any wording unreasonable or unenforceable, it will be modified to the minimum extent necessary, and the rest of the agreement will remain effective.
Nothing in these Terms and Conditions affects your statutory rights as a consumer under UK law. If you are booking as a business customer, the service is provided strictly for the purposes stated in the booking and not for any private consumer purpose unless clearly agreed. Any notices relating to these terms should be treated as received when delivered by the communication method used to make the booking, provided that delivery can reasonably be evidenced.
The customer acknowledges that cleaning outcomes may vary depending on the condition of the property, the age of materials, staining, build-up, and previous maintenance. While we aim to achieve a high standard across every cleaning appointment, some marks, odours, or deterioration may be impossible to remove without risk of damage or specialist restoration. We do not guarantee the restoration of surfaces to a like-new condition unless that has been expressly agreed in writing as part of a separate service specification.
The use of our service implies acceptance of these Terms and Conditions. We may update them from time to time for legal, operational, or service-related reasons. The version in force at the time of booking will normally apply to that booking, unless a later change is required by law. If you continue to place bookings after an update, the revised terms may apply to future services. These terms are governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales.