Edgware Cleaner Privacy Policy

This Privacy Policy explains how Edgware Cleaner collects, uses, stores, and protects personal data for all Edgware Cleaner customers within our service area. We are committed to safeguarding your privacy and handling your personal data in a lawful, fair, and transparent manner in accordance with the UK General Data Protection Regulation and applicable data protection laws.

Scope and Data Controller

This Privacy Policy applies to all Edgware Cleaner customers in our service area who use our cleaning services, whether on a one-off or ongoing basis. Edgware Cleaner is the data controller in respect of the personal data we process about you. This means that we determine the purposes and means of processing your personal data when you engage us to provide services or when you interact with us.

Personal Data We Collect

We may collect and process the following categories of personal data about you:

Identification and contact details, such as your name, address, service address, and basic contact information necessary for us to communicate with you and provide our services.

Service and booking information, such as details of the services you request, preferred dates and times, access instructions for your property, and notes you choose to provide about your premises or preferences.

Billing and payment information, such as details necessary to process payments and issue invoices. We do not store full payment card details if payments are processed through a third-party payment provider acting as a processor on our behalf.

Communication records, such as emails, messages, or written correspondence between you and Edgware Cleaner relating to quotes, bookings, feedback, or complaints.

Technical and usage information, such as basic information about how you use our website or online booking tools, including date and time of visits and pages viewed, where this is necessary for the operation and security of our services.

Purposes and Lawful Bases for Processing

We process your personal data only when we have a lawful basis to do so under data protection law. Depending on the context, we may rely on the following lawful bases:

To perform a contract with you. We process your personal data to provide our cleaning services, manage bookings, respond to your requests, issue invoices, and handle related customer service matters. Without this information, we may not be able to fulfil the contract.

To comply with legal obligations. We may process certain personal data to meet legal and regulatory requirements, such as tax and accounting obligations and record-keeping requirements.

For legitimate interests. We may process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include improving our services, managing our business operations, preventing fraud or misuse, and keeping appropriate records of customer interactions.

With your consent. In some cases, we may ask for your explicit consent to process your personal data for a specific purpose, such as sending marketing communications. Where we rely on consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.

How We Use Your Personal Data

We use the personal data we collect for the following purposes, to the extent permitted under the lawful bases described above:

To provide, manage, and deliver cleaning services at your requested location and time.

To communicate with you regarding bookings, confirmations, rescheduling, cancellations, and follow-up after service visits.

To handle payments, invoicing, and any queries or issues relating to your account.

To respond to your questions, feedback, or complaints and to improve the quality of our services.

To maintain accurate business records and comply with legal, regulatory, and tax requirements.

To protect our business, our staff, and our customers, including for fraud prevention, security, and dispute resolution.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to provide services to you, to maintain business records, and to meet legal and regulatory obligations.

Service and booking information is generally kept for a period that allows us to respond to queries and manage any follow-up work or disputes. Financial and transactional records are retained for the period required by tax, accounting, and other applicable laws. When personal data is no longer required for the purposes for which it was collected, we will securely delete it or anonymise it so that it can no longer be linked to you.

Sharing Personal Data and Processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the operation of our business and the provision of services. These third parties act as data processors on our behalf and are only permitted to process your data in accordance with our instructions and applicable law.

Categories of processors we may use include:

Providers of booking, scheduling, or customer management systems that help us organise appointments and service delivery.

Payment processing and invoicing providers that enable us to take payments securely and maintain financial records.

Information technology and hosting providers that support the secure operation of our websites, email, and data storage.

Professional advisers, such as accountants or legal professionals, where necessary for our legitimate business needs and compliance obligations.

Where required by law or regulation, or where necessary to protect our rights, we may also share personal data with regulatory authorities, law enforcement, or other third parties, but only to the extent necessary and lawful.

International Data Transfers

Where we use service providers or systems that involve the transfer of personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data. These safeguards may include the use of standard contractual clauses or equivalent measures recognised by data protection law.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include limiting access to personal data to staff and processors who need it for their work, using secure systems for data storage and communication, and reviewing our data protection measures on a regular basis.

Your Data Protection Rights

As a customer of Edgware Cleaner within our service area, you have a number of rights in relation to the personal data we hold about you, subject to certain conditions and exceptions in data protection law. These rights include:

The right of access. You can request confirmation of whether we process your personal data and, if so, receive a copy of that data together with information about how it is used.

The right to rectification. You can ask us to correct or complete personal data that you believe is inaccurate or incomplete.

The right to erasure. You can request that we delete your personal data where there is no good reason for us to continue processing it, for example where it is no longer necessary for the purposes for which it was collected and there is no legal obligation to retain it.

The right to restrict processing. You can ask us to limit the way we use your data in certain circumstances, for example while we are considering a request to rectify or erase your data.

The right to object. You can object to our processing of your personal data where we rely on legitimate interests as our lawful basis, and we will stop processing your data unless we can demonstrate compelling legitimate grounds to continue.

The right to data portability. Where processing is based on your consent or on a contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used, and machine-readable format or transfer it to another controller where technically feasible.

The right to withdraw consent. Where we rely on your consent to process your personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out prior to withdrawal.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we handle personal data, or legal and regulatory developments. When we make significant changes, we will take appropriate steps to inform you. The most current version of this Privacy Policy will always apply to the personal data we hold and process about you.

Contact and Further Information

If you have any questions about this Privacy Policy or how Edgware Cleaner processes your personal data, or if you wish to exercise any of your rights, you can contact us using the usual communication methods you use to interact with Edgware Cleaner as a customer within our service area.