Edgware Cleaner Terms and Conditions of Service

These Terms and Conditions govern the provision of cleaning services by Edgware Cleaner to residential and commercial clients. By booking or receiving any service, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions and Interpretation

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means any individual, company, or organisation that requests or receives services from Edgware Cleaner.

Company, we, us, or our means Edgware Cleaner and any authorised representatives.

Services means cleaning and related services provided by the Company, whether on a one off or recurring basis.

Premises means the property, home, office, or other location where the Services are to be carried out.

Agreement means the contract between the Client and the Company incorporating these Terms and Conditions.

2. Scope of Services

The Company provides domestic and commercial cleaning services, which may include regular cleaning, deep cleaning, end of tenancy cleaning, post renovation cleaning, and other related services agreed in advance with the Client.

The exact scope of work, including rooms, areas, and tasks to be covered, will be based on the booking details confirmed by the Company. Any additional tasks requested on site are subject to time availability and may incur additional charges.

The Company reserves the right to decline or discontinue any service if the Premises are deemed unsafe, unsanitary beyond normal working conditions, or otherwise unsuitable for the provision of the Services.

3. Booking Process

Bookings may be made by the Client through the Companys accepted booking channels, such as an online form or written request. Verbal quotations and availability provided prior to booking are subject to confirmation by the Company.

A booking is not deemed confirmed until the Client has received a booking confirmation from the Company specifying the date, time, service type, and indicative price. The Company may request additional information to finalise the booking, including the property size, number of rooms, and any special requirements.

For recurring services, such as weekly or fortnightly cleaning, the booking will specify a regular day and approximate time slot. While the Company will make reasonable efforts to maintain consistent scheduling, exact times cannot be guaranteed and may be adjusted due to operational requirements. Any changes will be communicated to the Client as soon as reasonably practicable.

The Client is responsible for ensuring that all information provided during the booking process is accurate and complete. The Company reserves the right to adjust the quotation or refuse service if material information is found to be inaccurate or withheld.

4. Access to Premises

The Client must ensure that the Company and its operatives have safe and reasonable access to the Premises at the agreed time. This includes access to necessary facilities such as running water, electricity, and adequate lighting.

If keys or access codes are provided, the Client must ensure they work correctly and that any access arrangements are clearly explained. The Company will exercise reasonable care to keep keys secure and will return them upon request, subject to settlement of any outstanding payments.

If the Company is unable to gain access to the Premises at the agreed time due to circumstances within the Clients control, a call out fee or full service charge may apply, at the Companys discretion.

5. Client Obligations

The Client agrees to provide a safe working environment for the Companys operatives and to notify the Company of any known health and safety risks at the Premises, including but not limited to hazardous materials, structural issues, or aggressive pets.

The Client must secure or remove valuables and fragile items where reasonably possible. While the Company will take reasonable care, the Client is responsible for indicating any particularly delicate, high value, or irreplaceable items that should not be cleaned or moved.

Children and pets should be supervised and kept away from areas where operatives are working, particularly when chemicals or equipment are in use.

6. Pricing and Quotations

Prices are based on the information provided by the Client at the time of booking, including the size and condition of the Premises and the scope of services required. Quotations may be provided as fixed price or time based, depending on the nature of the work.

The Company reserves the right to adjust the price if the information supplied by the Client is inaccurate or if the actual condition of the Premises requires significantly more time or resources than reasonably anticipated. Any adjustment will be communicated to the Client before work proceeds, where practicable.

All prices are stated in pounds sterling and may be subject to applicable taxes and charges as required by law. Any promotional offers or discounts are subject to availability and specific terms, and may be withdrawn or amended at any time.

7. Payments

Unless otherwise agreed in writing, payment for Services is due on the day of service. For one off or end of tenancy cleans, the Company may require payment in advance or a deposit to secure the booking.

Accepted payment methods will be indicated by the Company and may include bank transfer, card payment, or other cashless methods. The Company does not accept responsibility for cash payments unless explicitly agreed and receipted.

Where credit terms are agreed for commercial Clients, invoices are payable within the payment period stated on the invoice. The Company reserves the right to charge interest and administration fees on late payments in accordance with applicable UK law.

If payment is not received when due, the Company may suspend or cancel any further Services and may take reasonable steps to recover outstanding amounts, including the use of debt recovery agencies or legal proceedings.

8. Cancellations and Rescheduling

The Client may cancel or reschedule a booking by providing notice to the Company. For standard appointments, the Company requires at least 24 hours notice prior to the scheduled start time.

If the Client cancels or reschedules with less than 24 hours notice, the Company reserves the right to charge a cancellation fee up to the full value of the scheduled service. This is to cover operatives time, travel, and lost booking opportunities.

For large scale or specialist cleans, including end of tenancy and deep cleans, the Company may require longer notice periods or non refundable deposits. Any such terms will be notified to the Client at the time of booking.

The Company aims to be punctual but may need to cancel or reschedule a booking due to circumstances beyond its reasonable control, such as severe weather, staff illness, transport disruption, or emergencies at other sites. In such cases, the Company will notify the Client as soon as practicable and will offer the earliest available alternative appointment. The Company will not be liable for any indirect or consequential losses arising from such changes.

9. Service Standards and Complaints

The Company will use reasonable skill and care in providing the Services and aims to achieve a high standard of cleanliness appropriate to the scope of work and the condition of the Premises.

If the Client is dissatisfied with any aspect of the Service, they must notify the Company as soon as possible, and in any event within 24 hours of completion of the Service, providing reasonable details and, where possible, evidence of the issue.

The Company will review all complaints promptly. Where a complaint is justified, the Company may, at its option, arrange a re clean of the affected area, offer a partial refund, or provide a credit towards future services. Any re clean must normally be carried out within a reasonable time after the original service and within the Companys operating schedule.

10. Liability and Limitations

The Company carries appropriate insurance to cover its operatives while performing Services, subject to the terms, conditions, and exclusions of the relevant insurance policies.

The Company will take reasonable care when handling the Clients property. However, the Companys total liability for any loss, damage, or expense arising out of or in connection with the Services shall be limited to the lesser of the direct cost of repair or replacement and the total amount paid by the Client for the relevant Service, except where such limitation is not permitted by law.

The Company will not be liable for pre existing damage, wear and tear, defects, or deterioration, nor for damage resulting from faulty construction, poor installation, or inherent weaknesses in the Clients property or belongings. This includes, but is not limited to, discolouration of surfaces, loose fittings, or brittle items that may break under normal handling or cleaning.

The Company will not be liable for any indirect, special, or consequential loss, including loss of profit, loss of opportunity, or loss of enjoyment, arising from or in connection with the Services.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under UK law.

11. Waste Handling and Environmental Compliance

The Company will comply with applicable UK regulations relating to waste handling and disposal when carrying out Services. Standard household waste generated during cleaning will normally be placed by the operatives in the Clients designated bins at the Premises.

The Company is not responsible for removing general household waste, bulky waste, construction debris, or hazardous materials from the Premises unless this has been expressly agreed as part of the service and is compliant with applicable regulations.

The Client is responsible for informing the Company of any hazardous substances, including sharp objects, chemical residues, or biological waste, present at the Premises. The Company reserves the right to refuse to handle or remove any materials that may present a health or safety risk or that require specialist disposal.

Where the Company agrees to remove waste from the Premises, it will take reasonable steps to ensure that such waste is transported and disposed of lawfully and responsibly, in accordance with relevant UK environmental and waste management legislation.

12. Use of Cleaning Products and Equipment

The Company may use its own cleaning products and equipment or, if agreed, the Clients products and equipment. If the Client requests the use of specific products, the Client is responsible for ensuring that such products are safe and suitable for the intended surfaces.

The Company is not liable for any damage arising from the use of products supplied or specified by the Client, unless such damage is directly caused by the Companys negligence in following clearly stated instructions.

Where the Company supplies cleaning products, it will use products that are appropriate for general cleaning purposes. The Client must inform the Company of any allergies, sensitivities, or restrictions relating to cleaning chemicals before the Service begins.

13. Health and Safety

The Company is committed to operating in a safe and responsible manner and expects the same commitment from its Clients. All Services will be provided in accordance with applicable UK health and safety regulations.

Operatives are instructed not to carry out tasks that could endanger their health or safety, such as lifting excessively heavy items, working at unsafe heights, or handling hazardous materials without proper equipment and training. The Company may refuse or adapt tasks that it considers unsafe.

14. Data Protection and Privacy

The Company will process personal data relating to the Client in accordance with UK data protection laws. Personal information will be collected and used only to manage bookings, provide Services, process payments, and communicate with the Client regarding the Agreement.

The Company will take reasonable measures to protect personal data from unauthorised access, misuse, or loss, and will retain personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected or as required by law.

15. Force Majeure

The Company will not be in breach of the Agreement nor liable for delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances, or causes beyond its reasonable control. Such events may include, but are not limited to, extreme weather, natural disasters, pandemics, strikes, transport disruptions, or governmental restrictions.

In such circumstances, the Company will use reasonable efforts to resume normal operations as soon as practicable and to offer alternative appointment dates to affected Clients.

16. Variations to Terms

The Company may update or amend these Terms and Conditions from time to time to reflect changes in operational practices, legal requirements, or market conditions. The latest version will apply to all new bookings and to ongoing services following reasonable notice to the Client.

Continued use of the Services after the date of any change constitutes acceptance of the updated Terms and Conditions.

17. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of Services, subject to any mandatory statutory rights available to consumers.

18. Entire Agreement

These Terms and Conditions, together with any written confirmation of booking or service specification issued by the Company, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, understandings, or agreements.

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

By placing a booking with Edgware Cleaner, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.